FAQs
Q: Why are your watches priced lower than traditional luxury brands?
A: We operate through a direct-to-consumer model, eliminating traditional retail markups, intermediaries, and expensive showroom costs. By working directly with specialized manufacturers and maintaining efficient inventory management, we’re able to offer premium-quality timepieces at highly competitive prices.
Q: Are your watches authentic luxury timepieces?
A: Our watches are crafted using high-quality materials and precise mechanical or quartz movements, depending on the model. Each timepiece undergoes strict quality control before shipping to ensure durability, performance, and refined finishing. We focus on delivering luxury aesthetics and reliable craftsmanship.
Q: How do I place an order?
A: Simply select your preferred watch, click “Add to Cart,” and proceed to checkout. Enter your shipping and billing details, complete the payment, and you’ll receive an order confirmation email immediately.
Q: Is my payment secure?
A: Yes, 100% secure. We use Stripe, one of the world’s most trusted payment processors. We also accept Apple Pay and Google Pay. Our website is protected with SSL encryption to ensure that your personal and payment information remains safe.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express, Discover), debit cards, Apple Pay, Google Pay, and secure Stripe payments.
Q: How can I track my order?
A: Orders are processed within 48 hours. Once shipped, you’ll receive a confirmation email with a tracking number. You can use this number on our tracking page to monitor your shipment in real time.
Q: Can I cancel my order?
A: Orders can be canceled within a limited time frame before shipment. If eligible, a small restocking fee may apply. Please contact our support team as soon as possible for assistance.
Q: How long does shipping take?
A: We ship worldwide.
Domestic orders: 7–15 business days
International orders: up to 15 business days
You will receive tracking details once your order has been dispatched.
Q: Is my personal information secure?
A: Absolutely. Our website uses SSL encryption to protect your data. Payment information is processed securely and never stored on our servers.
Q: What is your refund policy?
A: If you receive a damaged or defective product, please contact us within 30 days of delivery. To qualify for a return, the item must be unused and in its original packaging. Once received and inspected, refunds are processed within 3–6 business days.
Please note: Shipping costs are non-refundable, and return shipping is the customer’s responsibility.
Q: What if my question isn’t answered here?
A: If you have additional questions, please contact our support team. We’re happy to assist you.